Returns:
– You have 3 days from the date of delivery to return an item.
– To be eligible for a return, the item must be in the same condition as when you received it, including the original packaging.
– Securely package the item for return shipping to prevent damage during transit.
– If the return is approved, a refund will be processed to your registered bank account within 7-14 days.
Refunds:
– Refunds can be requested within 1-4 days of the pickup of your order.
– To request a refund, contact us at [coscaelum@gmail.com](mailto:coscaelum@gmail.com) with your order details and reason for the refund request.
– If the refund request is approved, the amount will be refunded to your registered bank account within 7-14 days.
Conditions for Refunds:
– The item was delivered in a damaged or defective condition.
– The item is unused and in the same condition as when you received it.
– The item must be in the original packaging.
– You must provide an unboxing video of the product to qualify for a return or exchange.
Shipping:
– Coscaelum ships products Pan India.
– Free shipping is available for orders over Rs. 500. For orders under Rs. 500, delivery charges will apply.
– The estimated delivery time is 3-4 days, excluding holidays. Delivery time may vary slightly depending on the state.
– Orders placed after 5 PM will be shipped on the next working day. If the next day is a Sunday or holiday, the order will be dispatched on the following working day.
Payment:
– Payments can be made online via internet banking, Visa, MasterCard, debit cards, and various wallets like PhonePe, UPI apps (e.g., BHIM, Google Pay).
– The order will be processed immediately after receiving payment, and a tracking ID and link will be provided to check the status.
For refund facilitation, we will need your account details.
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Feel free to adjust any details as necessary!